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Our Newsletter


FAQ's

Photographs and Personalization:
 
Ordering Information:
 
 
How are your products personalized?
 
The answer to this question depends on the products you order. With such a large selection of items, it’s almost impossible to provide that answer here. To sum it up well, our products can be personalized with the recipient’s name, photograph, or both. Most of the items also allow for additional personalization such as inclusion of a special message and name of the gift giver. You will always know exactly what information is used to create the personalized gift you've chosen when completing your purchase...on the product page itself, you will be required to complete a form that asks for the personalization details relating to that specific product. Additionally, we've also provided information on how the product is personalized in the "description" area found at the bottom of each product page. If you have any questions relating to personalization, please feel free to contact us when placing your order.

 
Can more than one person be featured in these gifts?
 
All of the products you see on our website have been designed to feature a single star. Only one photo and/or name can be used for personalizing each item. (Exception: "Our Love Story" Photo Personalized DVD was created to incorporate two stars).

 
What kind of photos are recommended?
 
For the most part, you can personalize our photo products with anyone (or anything) you want. Many of our kids DVDs have been personalized not just for children, but also for grown-ups too. Even pets have been known to become stars in our photo gifting products.
 
Here are some general guidelines you should use when choosing a photo:
 
Photographic Quality: The better quality the photograph, the better quality the final product will become. Please keep in mind, we cannot enhance or improve the quality of your images, so it's extremely important that you submit the highest quality photographs available when making your purchase. For digital images, it is suggested that you submit the largest file size available. Files smaller than 50kb will have substantially reduced quality and you will likely be dissatisfied with the end result.
 
There are several inexpensive photo enhancement software programs that you can use to help produce a high quality photograph. These types of software products can be found at office supply stores, computer stores, some drug store chains and internet retailers. You can also visit a local photography store that will enhance the quality of your photos for a nominal fee.
 
All photographs must display the subjects head completely unobstructed, meaning: (1) they should not be wearing hats, sunglasses or other objects, (2) there should not be any background or foreground distractions adjacent to the subjects head such as large or puffy clothing, stuffed animals or other objects, (3) make sure that no portion of the head has been cut out of the picture. In order to accurately design your personalized gift, we must be able to capture the entire circumference of the stars head.

GENERAL RULE OF THUMB:  Make sure that the top of the hair to the bottom of the chin and from ear to ear are visible in the photo and subject is facing (and looking) directly into the camera.
  

Photo Personalized Gifts for Kids Image Requirements

 

 
Digital Image Minimum Requirements:
·        Must be at least 72 dpi (300 dpi is preferred)
·        Must be at least 50kb file size - 250k or higher is recommended
·        Must be JPG format
 
Mail-in Paper Photograph Requirements:
·        If you are going to send us your photo by regular mail, please use a high quality photograph with good lighting and focus. The subjects head must be at least the size of a quarter. Wallet size photos are typically too small to be effective in most cases, although school photos of this size are often acceptable. We prefer not to accept photos that are larger than 4" x 6" and your original photograph will be returned with the completed order.
  
 
How do I get my photos to you?
 
There are three different ways for you to provide us with your photos.
 
1)    UPLOAD: The simplest and fastest way is to simply upload your photos directly on the product page when completing all the personalization data that is required for your product. The upload process will allow you to complete your order in its entirety during the time of checkout and as such, your order will be processed more quickly.

2)    EMAIL: You may also email your photos to us after your order is placed. To do so, simply choose "Email Photo Later" when completing the personalization data on the product page. Once we have received your order, we will send you instructions via email on how to deliver photo to us. This photo delivery method will slightly delay your order processing.

3)    POSTAL MAIL: You can send your paper photographs by regular postal mail. For obvious reasons, this type of delivery will cause your order to be substantially delayed. Please choose "Send Photo by Mail" during the personalization process and allow additional time for your order to be delivered.

**IMPORTANT: When mailing, Please include a copy of your order receipt and also write the subjects name and order number on the back of the photo.**

Your original photographs will be returned to you when the order is complete.

Please mail your photos to:
 
Kids Music and Video
Attn: (your order number)
PO Box 504
Elkhart Lake, WI 53020
 
 
What if I cannot find my child's name in the music cd/dvd database?
 
Although there are literally thousands of names available for each personalized kids music product, unfortunately it does occasionally happen that certain names are not available.
 
There are two things to consider while searching for your child's name:
 
First, the most common way to solve this problem is to simply search for a different spelling of the name. You need to recognize that the names are spoken and sung phonetically in the music cd/dvd which means that as long as you can find the correct pronunciation, we can create the product for you. The spelling as written in the database is insignificant since we can spell the name on the personalized label however you like. It is only important that you find the correct phonetic pronunciation.
 
For example: If your child’s name is Catherine, it will be pronounced the same way as Katherine or Catheryn. If Katherine is the only spelling you can find in the names database and it is pronounced the same way as your child’s name, then this is the name you should choose during the personalization process. You will then have the ability to tell us how you want the child's name spelled on the label itself. Take some time to try different spellings and you will most often find what you are looking for.
 
Second, note that while your child's name may not be available for one of the music cd/dvd products, it may be available with another. Each music album has its own database of available names and therefore, while you may not find the name you need in one of the albums, you may find it in another.
 
 
What kind of payments do you accept?
 
All of our online payments are processed through PayPal or First Data which allows you to use any major credit card including Visa, MasterCard, American Express and Discover. You do not need a PayPal account to use your credit card.

You may also make your payment by certified check or money order. To do so, simply complete your order on our website and during checkout, choose the "Money Order" payment option.
 
Once your order is complete, simply mail your check or money order along with a copy of your order receipt.

Make check payable to: Connie Kliejunas

Mail to:

Kids Music and Video
Attn: (Your Order Number)
PO Box 504
Elkhart Lake, WI 53020 
 
Is it safe to enter my personal information on this site?
 
All of your personal details including the stars' personalization data are collected through our secure shopping cart. Additionally, your billing and payment information will be processed through PayPal which is recognized as one of the most secure online payment processors in the world. Whether you pay using you own PayPal account or use the PayPal server to process you personal credit card, you can be assured that your transaction is safe.
 
 
Can I order by phone or mail too?
 
Of course! You are welcome to place your order by phone or mail.
 
For phone orders, please call: 920-876-6551
 
Office Hours: Mon-Fri, 8:00AM-5:00PM (CST)
 
For mail orders: Please Click Here to download our Order Form
Complete and mail back to us along with your payment which should include all applicable shipping and handling charges.
 
 
Do you accept international orders?
 
We currently only accept orders for delivery to residents of the US and Canada. 

 
Do you work with charities or fund-raisers?
 
Absolutely! We love to work with charities and fund-raiser groups. Some of the types of organizations that can benefit from our fund raising programs are; day-care centers, church groups, police and fire affiliates, cub scouts, brownies, PTA’s and PTO’s, athletic groups and any other organization that needs to raise additional funds. Please feel free to contact us directly to discuss money-making opportunities for your group.